One of the most important decisions you'll make during implementation. The good news? It's simpler than you think.
Think of your Organization Admin as the manager of Navigating Life within your organization. While staff use the app every day to document services and share updates, Organization Admins keep everything organized behind the scenes.
The role is less about technical skills and more about organization, communication, and supporting your team.
The best admins are people who already help coordinate staff or oversee programs.
While one person can manage your organization, we strongly recommend having at least two Organization Admins. For larger organizations (6+ groups), three or more admins often works even better.
| Role | Primary Responsibility |
|---|---|
| Executive Director | Executive oversight & reporting |
| Program Director | Users, Groups & implementation |
| QA Director | Quality review & engagement monitoring |
Admins have access to tools that help manage the entire organization.
Having this information ready early prevents delays and keeps implementation on schedule.
“How much work is being an Organization Admin?” is one of the biggest concerns we hear.
Fortunately, not much.
~1–3 hours total
A few minutes per week
Organization Admins have visibility into how your organization is using Navigating Life. These reports help identify adoption, celebrate success, and uncover opportunities to improve engagement.
Your Organization Admins are not permanent. As your organization grows or staffing changes, you can easily adjust.
Having this information ready early prevents delays and keeps implementation on schedule.
Not at all. The role is about organization and communication, not technology. If someone already coordinates staff or oversees programs in your organization, they’re likely a great fit.
Yes — and we strongly recommend it. Having two or more admins means work can be shared, questions don’t bottle up with one person, and there’s coverage during vacations or staff changes. For organizations with 6+ groups, three admins or more often works even better.Yes — and we strongly recommend it. Having two or more admins means work can be shared, questions don’t bottle up with one person, and there’s coverage during vacations or staff changes. For organizations with 6+ groups, three admins or more often works even better.
No problem at all. Organization Admin roles are not permanent. You can add new admins, remove existing ones, and transfer responsibilities at any time as your staffing changes.
Most Organization Admins spend just a few minutes per week after launch — adding or removing staff, monitoring engagement, and reviewing reports. Our team will walk you through the process all the way.Most Organization Admins spend just a few minutes per week after launch — adding or removing staff, monitoring engagement, and reviewing reports. Our team will walk you through the process all the way.
Direct support staff who primarily use the app to document services are typically not Organization Admins. The admin role is best suited for supervisors, directors, and coordinators who manage people or oversee programs.Direct support staff who primarily use the app to document services are typically not Organization Admins. The admin role is best suited for supervisors, directors, and coordinators who manage people or oversee programs.
You can always make changes. Admin roles can be added or removed easily. There’s no risk in starting with someone and adjusting later — your Navigating Life team will support you throughout.
No. Admins manage the organizational layer — users, groups, and settings — while staff use the app for daily documentation and communication. The two roles are separate and complementary.No. Admins manage the organizational layer — users, groups, and settings — while staff use the app for daily documentation and communication. The two roles are separate and complementary.
Before implementation begins, make sure you've:
Navigating Life 