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We know safety is your top priority. That’s why it’s ours too.

Navigating Life® is a cloud-based application built on enterprise-level architecture with privacy and security as the top priorities.

Illustrated hand holding up phone with Navigating Life app

Built to protect your data and your community.

HIPAA Compliant

Navigating Life maintains a secure HIPAA compliant infrastructure for the deployment of application services and databases. An independent third-party firm reviews, monitors, and maintains Navigating Life’s privacy and security standards. Any entity or organization that licenses the Navigating Life software will have a BAA in place.

TLS Protection

Navigating Life data is protected under Transport Layer Security protocol. All data is encrypted, including while in transit, to keep your information safeguarded and secured at all times. Navigating Life is powered by LetsEncrypt as the certificate authority and sha256 with RSA Encryption as the signature algorithm.

Application Security Measures

Ensure the right access for the right people.

Users must be invited to join an organization and be added to a group, to view any group data. Only organization administrators can invite users to create an account.

Always encrypted. Always secure.

Application Backend Database is encrypted at the filesystem level with AES-256 both at rest and in transit. Data is removed from device memory upon account logout.

Logged. Stored. Protected.

Data access is logged by the accessing user. Logs are stored for six years.

Password-protected. User-approved.

Users have a limited view of data based on their role, as set by the organization administrator. Users are required to login with their email and password. Sessions require renewal every 72 hours and expire completely after 2 weeks. User sessions can be renewed via Touch ID or Face ID biometric authentication.

Setting the standard for Human Service privacy & protection.

Information Security

User data will never be sold or rented to third-parties. Navigating Life ensures adherence to rigorous security policies, access controls, and encrypted data protocols.

Network Security

User data is transmitted on a secure, private network. The Navigating Life application back-end is hosted by an independent third-party that maintains complete HIPAA compliance across all application services and databases.

Ongoing Audits

The Navigating Life Team performs ongoing, comprehensive audits to ensure that all our systems and software are compliant and up-to-date with the latest security requirements.


By ‘opting-in’ to the Navigating Life® platform, users agree to the terms and conditions of the software, acknowledging that they are participating in a closed, private group. When photos and/or videos are taken through the camera feature of the app, this media is not saved on the physical device used. Should any individual Navigating Life® user choose to remove media via screenshot or any other method from said device for personal or organizational use, the user is responsible for abiding by their specific organizational photo/video informed consent policy.

Navigating Life maintains a secure HIPAA-compliant infrastructure for the deployment of application services and databases. An independent third-party firm reviews, monitors, and maintains Navigating Life’s privacy and security standards. Any entity or organization that licenses the Navigating Life software will have a BAA in place.

Navigating Life® is designed as a private communication tool and only those that have been given permission and clearance to join a community group or team will have access to view content. Organizations select a system administrator to invite users and control their permissions/access to the application.

There is really no limit, the app is designed to scale for your needs. For Navigating Life® to be properly administered, and for a more private experience, smaller groups are typically more effective.

For Apple iOS users, Navigating Life® requires iOS 9.0 and later and is compatible with iPhone 5 and up, iPad, iPad Air, and iPad Pro. For Android users, Navigating Life® requires Android 7 and later and is compatible with all current Android devices that were built after 2016. Additionally, a desktop version of the application and the backend admin control panel are available from any internet browser.

Yes, Navigating Life® was built on industry-leading technology paired with Face ID, Touch ID, multi-factor authentication, private messaging and secure user management. Your community can retain confidence that your data is safe.

Yes. As the software is currently designed, organizations apply for usage by contacting
the Waypoint Interactive team at [email protected]. Upon acceptance, organizations are able to implement the technology across their programs and departments, all controlled by their system administrator. Organizations also control which family members, guardians, and stakeholders are invited to join.

Onboarding and licensing of Navigating Life® are based on a variety of factors based on a fair share pricing model. The goal is to make it affordable. Details on pricing will be covered as part of your initial discovery call. Organizations can opt for a full license or customize a program-specific rollout plan.

Users can submit technological support requests directly from the app under the support tab or by emailing [email protected]. End users with program-specific questions or support needs will contact their organization’s system administrator for assistance.

Our team will be happy to assist you with any further questions regarding the technology. You can connect with our team by emailing [email protected] or by submitting an inquiry through our website.

Take a 5-Minute FREE Virtual Tour of the Platform.

In just a 5-minute call with our team, you’ll get:

A free tour of Navigating Life

Real-world examples of how it’s helping agencies

A roadmap for how it can be customized for your team


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