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You can reach our support team anytime by submitting a ticket—right from the app or using the links below. Whether you have a question or something’s not working quite right, we’re here to help.

 

Contact Support
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Got an Idea?

Your feedback helps shape the future of Navigating Life®. While we can’t promise every feature will be built right away, every request is reviewed and considered as we continue improving the experience for you and your team.

 

Submit Feature Request

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Application Status

Systems Running Normally

Our systems are running normally. To see what’s coming next, visit our Road Map.
If you have any questions or encounter any issues, please contact [email protected].

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To switch to the new Navigating Life, please refer to our Getting Started page as all users will need to reset their passwords, using the same email address as before to login.

View the Web App
Please visit https://web.navigatinglifeapp.org to view your feed, like posts, and leave comments—right from your desktop browser.
Road Map

Check out our road map to see what we have planned for the future.

View Road Map
Improvement
August 18, 2025

Server Update

We’ve completed a server performance update to improve push notifications and date filtering. These updates were deployed between 4:00 PM and 7:00 PM EST.
New Feature
July 14, 2025

Release 3.0.22

This release brings a mix of updates focused on improving user permissions, comment management, and goal data tracking.
Changes:
Social Member Role Updates
- Enhancements have been made to the Social Member role to better align permissions and access with user expectations.
Enhanced Comment Management for Admins
- Admins can now edit and delete the comments of other users in their groups.
Data Logging Enhancements
- Navigating Life now supports initial goal tracking, allowing providers to log progress alongside behavior data.
- Labels and chip colors have been updated to distinguish between Target Behaviors (light orange) and Goals (green).
- This helps teams begin tracking goals simply as we plan for a more robust module.
Admin New Feature
July 9, 2025

Admin Updates: Comment Moderation

To support a higher level of admin moderation and persons supported pilots of the technology, admins can now moderate all comments made in the app via the Admin Portal. This includes viewing, editing, or deleting comments if necessary.
Improvement New Feature
June 25, 2025

Release 3.0.21

This release introduces a major update to posting—tagging is now required or must be explicitly opted out of, along with performance improvements to optimize post feed loading.
Changes:
Client Tagging Updates
- Updated the client tagging flow to require tagging at least one client or explicitly opting out before proceeding, ensuring cleaner and more intentional tagging.
Performance Improvements
- Optimized post loading to significantly reduce memory usage and prevent crashes when displaying a large number of posts.
- General performance enhancements across the app for smoother and faster user experience.
Improvement
June 11, 2025

Release 3.0.20

This release includes a change to the Social Member role in the application.

Changes:

  • Updated Social Member Permissions: – Social Members can no longer send direct messages.
Improvement
June 7, 2025

Server Update

We’ve completed a server performance update to improve post loading speeds. Users, especially those accessing large volumes of posts across multiple groups, should now experience significantly faster and more efficient loading. These updates were deployed between 3:00 PM and 4:00 PM EST.
Improvement
May 5, 2025

Required Server Maintenance

We’ve completed important server maintenance updates to help ensure a faster, more stable, and reliable experience across the platform. These updates occurred between 5:00 PM EST and 8:00PM EST.
Web
April 7, 2025

Web App Now Live!

We’re excited to announce the official launch of the Navigating Life Web App! You can now visit https://web.navigatinglifeapp.org to view your feed, like posts, and leave comments—right from your desktop browser. Thank you for being part of the journey. We can’t wait for you to explore this new experience!
Improvement
April 3, 2025

Required Server Updates

We've implemented important server updates, including enhanced caching and performance improvements, to keep things running smoothly and efficiently. These changes help ensure a faster, more reliable experience across the platform.
Admin New Feature
April 2, 2025

Admin Updates: Staff Activity

Organization Admins can now view staff posting activity in a new chart-based reporting widget, making it easy to visualize and compare engagement across the team. This data is also available for export, helping admins track trends and support active participation.