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If you require assistance reach out to our 
support team for guidance or submit a help ticket 
to ask a question or to report a bug.

 

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Submit a Help Ticket


Feature Requests

We encourage you to submit your feature requests! While we cannot guarantee that every suggestion will be implemented or addressed immediately, we seriously consider all submissions as we strive to enhance your experience with Navigating Life®.

 

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Status Icon
APPLICATION STATUS

Systems Running Normally with Prioritized Enhancements Coming

 

Our systems are running normally, with the Road Map showcasing our next focus areas for the app including: Further performance improvements, push notifications setup, an automatic ‘remember me’ to note the last group a user had enacted, and a focused update on the Admin Portal.

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To switch to the new Navigating Life, please refer to our Getting Started page as all users will need to reset their passwords, using the same email address as before to login.
Road Map

Check out our road map to see what we have planned for the future.

View Road Map
2.0 Status Update

Posts made between October 8th and November 18th on version 2.0 have now been successfully migrated to version 3.0. The migration process was completed on December 5th between 5:30 PM and 6:00 PM EST. Please note that comments on these posts are still being imported and will gradually become available.

Fix
December 16, 2024

Release 3.0.15

This release resolves a major issue impacting user access and app functionality.
Fixes:
  • Fixed the white screen bug, restoring normal operation for affected users.
Fix
December 13, 2024

Release 3.0.12

This update focuses on critical fixes to improve login reliability and tagging functionality.
Improvements:
  • Corrected the behavior of client tags for better organization and management.
Fix
December 12, 2024

Release 3.0.11

This release focused on fixing a bug with the like button.
Improvements:
  • Resolved the bug with the post likes
  • Set a max font size for the EULA page to prevent too large of text to scroll
Improvement
November 14, 2024

Release 3.0.10

This release brings a major update to the group query, delivering significant optimizations to improve group loading performance. Please note, this update is coordinated with a server change. Users who do not update the app after the server update may encounter errors on the group profile page. However, these issues can be resolved by updating the app to the latest version.
Improvements:
  • Major Optimization for Groups
  • Improved Loading on Group Profile
  • Addition of the Group Members Page
  • Addition of the Group Clients Page
Fix Improvement
November 12, 2024

Release 3.0.9

This release includes a bug fix for longer videos not displaying (loading indefinitely) and adjustments to text sizing.
Improvements:
  • Resolved bug with longer videos not displaying
  • Set a maxFontSizeMultiplier to prevent very enlarged text from becoming unreadable
Fix Improvement
November 8, 2024

Release 3.0.8

This release includes a bug fix and change on behavior logging.
Improvements:
  • Resolved bug with video thumbs not showing on 2+ media layouts in the App Feed
  • Added support for behavior logs to have matching Start/End times
Improvement
November 7, 2024

Release 3.0.7

This mini release includes a small change to login to notify first time users about reseting their password.
Improvements:
  • Added notification banner to the login screen for first time users so they know to reset their password for first time logins with the new app.
Improvement
November 5, 2024

Release 3.0.6

This release includes improvements to the App Feed and small adjustments to the UI.
Improvements:
  • App Feed Improvements & Optimizations
  • Added "Done" link to Edit Comment text box
  • Allow users to hear audio on videos if phone on silent mode
Improvement
November 4, 2024

Release 3.0.5

This release includes improvements to the App Feed and updates to the Getting Started form for a smoother onboarding experience.
Improvements:
  • Enhanced the App Feed for a more streamlined user experience
  • Updated the Getting Started form for improved usability
Improvement
October 31, 2024

Server Upgrade

This server upgrade requires no app update or user action, but made immediate improvements to the performance and load speed of the application.
Looking to download the new Navigating Life 3.0 app? Visit ourGetting Started Guide