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Have a question about Navigating Life? 

We’re here to help! Here are some commonly asked questions about setup, security, and using the app.

By ‘opting-in’ to the Navigating Life® platform, users agree to the terms and conditions of the software, acknowledging that they are participating in a closed, private group. When photos and/or videos are taken through the camera feature of the app, this media is not saved on the physical device used. Should any individual Navigating Life® user choose to remove media via screenshot or any other method from said device for personal or organizational use, the user is responsible for abiding by their specific organizational photo/video informed consent policy.

The Navigating Life® App was built with complete HIPAA compliance as a priority, especially as it serves industries that provide medical services and support. The development team of the Navigating Life® software has commissioned a third-party, independent firm to review, monitor and maintain Navigating Life’s® complete HIPAA compliance. It is strongly suggested that organizations that license Navigating Life® review their HIPAA compliance policies to ensure the proper use of the Navigating Life® software.

The Navigating Life® Status Page provides a comprehensive breakdown of what’s included in every version of the app, as they are released. In addition, the top of the page will showcase if there is a current issue we are tracking. You can additionally ask for support from the status page.

Navigating Life® is designed as a private social platform and only those that have been given permission and clearance to join a community group or team will have access to view content. Organizations select a system administrator to invite users and control their permissions/access to the application.

There is really no limit as the app was designed to scale to meet your organization’s needs. However for Navigating Life® to be properly administered, and for a more private experience, smaller groups are typically more effective.

For Apple iOS users, Navigating Life® requires iOS 12.0 and later and is compatible with iPhone 5 and up, iPad, iPad Air, and iPad Pro. For Android users, Navigating Life® requires Android 10 and later and is compatible with all current Android devices that were built after 2016. Additionally, a browser-based version of the application is available, with the Admin backend of the application available on a browser as well.

Yes, Navigating Life® was built on industry-leading technology paired with Face ID, Touch ID, multi-factor authentication, private messaging and secure user management, so your community can be confident that the data is safe.

Yes. As the software is currently designed, organizations apply for usage by contacting the Waypoint Interactive sales team at [email protected]. Upon acceptance, organizations are able to implement the technology across their programs and departments, all controlled by their system administrator. Organizations also control which family members and guardians are invited to join.

Users can submit technological support requests directly from the app under the support tab or by emailing [email protected]. End users with program-specific questions or support needs will contact their organization’s system administrator for assistance.

Yes. One of the benefits of Navigating Life® is that unlike major social media platforms, your agency retains ownership over all app information you collect. Waypoint Interactive handles the compliant storage of all data.

Onboarding and licensing costs of the Navigating Life® software are determined by a variety of factors, based on a fair share pricing model. The goal is to make it affordable. Details on pricing will be shared as part of the sales process.

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Our sales team will be happy to assist you with any further questions you may have. Reach out to [email protected] for additional information.

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