Here to answer all your important questions

Have a question about Navigating Life? We’re here to help! Here are some commonly asked questions about set up, security and using the app.

By ‘opting-in’ to the Navigating Life® App, users agree to the terms and conditions of the software, acknowledging that they are participating in a closed, private group. When photos and/or videos are taken through the camera feature of the app, this media is not saved on the physical device used. Should any individual Navigating Life® user choose to remove this media via screenshot or any other method from said device for personal or organizational use, the organization that employs the user is responsible for abiding by their specific organizational photo/video informed consent policy.

The Navigating Life® App was built with complete HIPAA compliance as a priority, especially as it serves industries that provide medical services and support. The development team of the Navigating Life® software has commissioned a third-party, independent firm to review, monitor and maintain Navigating Life’s® complete HIPAA compliance. It is strongly suggested that organizations that license Navigating Life® review their HIPAA compliance policies to ensure the proper use of the Navigating Life® software.

Navigating Life is designed as a private social platform and only those that hve been given permission and clearance to join a community group or team will have access to view content.

There is really no limit, the app is designed to scale for your needs but for NL to be properly administered, and for a more private experience, smaller groups are typically more effective.

For Apple iOS users Navigating Life requires iOS 9.0 and later and is compatible with iPhone 5 and up, iPad, iPad Air, and iPad Pro. For Android users Navigating Life requires Android 7 and later and is compatible with all current Android devices that were built after 2016.

Yes, built on industry-leading technology paired with FaceID, Touch ID, multi-factor authentication, private messaging and secure user management your community can be at ease knowing your data is safe.

Yes. As the software is currently designed, organizations apply for usage and upon acceptance will implement across their programs and departments.

Onboarding and licensing of Navigating Life are based on a variety of factors based on a fair share pricing model. The goal is to make it affordable. Details on pricing will be covered as part of your initial discovery call.

Users can submit technological support requests directly from the app under the support tab or by emailing [email protected]. End users with program-specific questions or support needs will contact their organization’s system administrator for assistance.

Onboarding and licensing costs of the Navigating Life® software are determined by a variety of factors, based on a fair share pricing model. The goal is to make it affordable. Details on pricing will be shared as part of the sales process.

Our sales team will be happy to assist you with any further questions you may have. Reach out to [email protected] for additional information.

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