Web Admin Portal Companion Release Notes for Release 3.0.31

New Feature: Introducing the Communication Command Center

We are excited to unveil the Communication Command Center, a dedicated hub within the Admin Portal designed to give you total control over organizational outreach. This new interface streamlines how you send critical information, ensuring that your messages are both timely and targeted.

Key Capabilities in This Release:

• Custom Push Notifications: Administrators can now draft and send custom push notifications directly from the web portal. These alerts appear instantly on the mobile devices of staff and family members, even if the app isn’t currently open (if device notifications are enabled).

• Targeted Outreach by Role or Group: You no longer have to broadcast every message to every user. The Communication Center allows you to filter recipients based on their Role (e.g., Staff or Clinicians) or their specific Group.

  • Example: Send an “Emergency Closure” alert to a specific residential group while sending a “Policy Update” only to your staff members.

• Real-Time Alerts for Critical Updates: Use this tool to manage urgent communications such as:

  • Emergency weather closures or onsite changes.

  • New policy or compliance reminders.

  • Upcoming training or meeting alerts.

• Announcement Management: All notifications sent through the Command Center can be reviewed by users in their app’s notification inbox, creating a reliable archive of important organizational news.

Why This Matters for Your Organization: Effective communication in human services is about more than just “sending a message” – it’s about ensuring the right people have the right information without being overwhelmed by irrelevant alerts. The Communication Center reduces “notification fatigue” for your team while providing leadership with the peace of mind that critical updates are being delivered and tracked.