Navigating Life® maintains a secure HIPAA compliant infrastructure for the deployment of application services and databases. An independent third-party firm reviews, monitors, and maintains Navigating Life®’s privacy and security standards. Any entity or organization that licenses the Navigating Life® software will have a BAA in place.
Navigating Life® data is protected under Transport Layer Security protocol. All data is encrypted, including while in transit, to keep your information safeguarded and secured at all times. Navigating Life® is powered by LetsEncrypt as the certificate authority and sha256 with RSA Encryption as the signature algorithm.
Users must be invited to join an organization and be added to a group, to view any group data. Only organization administrators can invite users to create an account.
Application Backend Database is encrypted at the filesystem level with AES-256 both at rest and in transit. Data is removed from device memory upon account logout.
Data access is logged by the accessing user. Logs are stored for six years.
Users have a limited view of data based on their role, as set by the organization administrator. Users are required to login with their email and password. Sessions require renewal every 72 hours and expire completely after 2 weeks. User sessions can be renewed via Touch ID or Face ID biometric authentication.
User data will never be sold or rented to third-parties. Navigating Life® ensures adherence to rigorous security policies, access controls, and encrypted data protocols.
User data is transmitted on a secure, private network. The Navigating Life® application back-end is hosted by an independent third-party that maintains complete HIPAA compliance across all application services and databases.
The Navigating Life® Team performs ongoing, comprehensive audits to ensure that all our systems and software are compliant and up-to-date with the latest security requirements.
By ‘opting-in’ to the Navigating Life® platform, users agree to the terms and conditions of the software, acknowledging that they are participating in a closed, private group. When photos and/or videos are taken through the camera feature of the app, this media is not saved on the physical device used. Should any individual Navigating Life® user choose to remove media via screenshot or any other method from said device for personal or organizational use, the user is responsible for abiding by their specific organizational photo/video informed consent policy.
The Navigating Life® App was built with complete HIPAA compliance as a priority, especially as it serves industries that provide medical services and support. The development team of the Navigating Life® software has commissioned a third-party, independent firm to review, monitor and maintain Navigating Life’s® complete HIPAA compliance. It is strongly suggested that organizations that license Navigating Life® review their HIPAA compliance policies to ensure the proper use of the Navigating Life® software.
Navigating Life® is designed as a private social platform and only those that have been given permission and clearance to join a community group or team will have access to view content. Organizations select a system administrator to invite users and control their permissions/access to the application.
There is really no limit, the app is designed to scale to meet the organization’s needs, however for Navigating Life® to be properly administered, and for a more private experience, smaller groups are typically more effective.
For Apple iOS users, Navigating Life® requires iOS 9.0 and later and is compatible with iPhone 5 and up, iPad, iPad Air, and iPad Pro. For Android users, Navigating Life® requires Android 7 and later and is compatible with all current Android devices that were built after 2016. Additionally, a browser-based version of the application is available, with the Admin backend of the application available on a browser as well.
Yes, Navigating Life® was built on industry-leading technology paired with Face ID, Touch ID, multi-factor authentication, private messaging and secure user management, so your community can be confident that the data is safe.
Yes. As the software is currently designed, organizations apply for usage by contacting the Waypoint Interactive sales team at [email protected]. Upon acceptance, organizations are able to implement the technology across their programs and departments, all controlled by their system administrator. Organizations also control which family members and guardians are invited to join.
Users can submit technological support requests directly from the app under the support tab or by emailing [email protected]. End users with program-specific questions or support needs will contact their organization’s system administrator for assistance.
Onboarding and licensing costs of the Navigating Life® software are determined by a variety of factors, based on a fair share pricing model. The goal is to make it affordable. Details on pricing will be shared as part of the sales process.
Yes. Supervisory users and administrators can help moderate content when needed, including editing or moving posts if something is shared in the wrong location.
This is helpful for organizations that use Navigating Life for multiple purposes, such as family communication, internal team updates, clinical documentation, quality review, or program engagement. If a post is better suited for an internal-only group rather than a family-facing feed, the organization can manage that content appropriately.
Navigating Life is designed to support safe, private, and appropriate communication within human services organizations.
During implementation, each organization identifies and trains an application administrator who manages user access, permissions, and group visibility. This ensures that only approved users can access the groups and content they have been invited to view.
Organizations can also designate supervisory users within programs who are able to help monitor, edit, and moderate content as needed. This creates local oversight within each program, so someone familiar with the people, staff, and context can help ensure content is being used appropriately.
Navigating Life also includes inappropriate language flagging to help prevent inappropriate words or comments from being shared by staff, families, or people supported who may be using the app.
Yes. Navigating Life allows organizations to manage access by group, helping ensure users only see the content that is relevant and appropriate for their role.
For example, a family member may only have access to the group connected to their loved one’s program, while a supervisor may have access to multiple homes, programs, or internal team spaces. Administrators can manage user access and remove permissions when needed.
You can learn more and contact sales by visiting our sales page here.
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