Welcome to the Navigating Life® Release Notes. Here you’ll find the latest updates, new features, and performance improvements—plus current app status. We’re committed to evolving the platform to better support your work and enhance your experience.
You can reach our support team anytime by submitting a ticket—right from the app or using the links below. Whether you have a question or something’s not working quite right, we’re here to help.
Your feedback helps shape the future of Navigating Life®. While we can’t promise every feature will be built right away, every request is reviewed and considered as we continue improving the experience for you and your team.
Our systems are running normally. To see what’s coming next, visit our Roadmap.
If you have any questions or encounter any issues, please contact [email protected].
We are excited to unveil the Communication Command Center, a dedicated hub within the Admin Portal designed to give you total control over organizational outreach. This new interface streamlines how you send critical information, ensuring that your messages are both timely and targeted.
Key Capabilities in This Release:
Custom Push Notifications: Administrators can now draft and send custom push notifications directly from the web portal. These alerts appear instantly on the mobile devices of staff and family members, even if the app isn't currently open (if device notifications are enabled).
Targeted Outreach by Role or Group: You no longer have to broadcast every message to every user. The Communication Center allows you to filter recipients based on their Role (e.g., Staff or Clinicians) or their specific Group.
Example: Send an "Emergency Closure" alert to a specific residential group while sending a "Policy Update" only to your staff members.
Real-Time Alerts for Critical Updates: Use this tool to manage urgent communications such as:
Emergency weather closures or onsite changes.
New policy or compliance reminders.
Upcoming training or meeting alerts.
Announcement Management: All notifications sent through the Command Center can be reviewed by users in their app's notification inbox, creating a reliable archive of important organizational news.
Why This Matters for Your Organization: Effective communication in human services is about more than just "sending a message" - it’s about ensuring the right people have the right information without being overwhelmed by irrelevant alerts. The Communication Center reduces "notification fatigue" for your team while providing leadership with the peace of mind that critical updates are being delivered and tracked.
Enhancing Real-Time Communication
At Navigating Life, we know that clear communication is the backbone of high-quality care. This update focuses on ensuring that critical information from organization administrators reaches the right people at the right time.
What’s New?
Organization-Specific Announcements: Admins can now send announcements tailored to their specific organization. Whether it’s a policy update or a community-wide note, you’ll receive these as push notifications and can review them within the app at your convenience.
What’s New:
Real-Time Badge & Count Updates: We have upgraded our notification system so that badge counts now update in real time while the app is open. Previously, users might have needed to navigate away or refresh to see an accurate count of unread messages or alerts. Now, the moment a notification is triggered, your badge count will reflect that change instantly.
Navigating Life 